Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a standard return under our 30-day return policy, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

A flat €12.99 return shipping fee applies to standard returns, including returns made under our 30-day return policy. This fee will be deducted from your refund.

To start a return, you can contact us at info@drvsport.com or follow the return option available through your customer account or order status page.

If your return is accepted, we’ll provide a return shipping label and instructions on how and where to send your package. The €12.99 return shipping fee will be deducted from the refund amount when using our return shipping label.

You are also free to arrange and pay for your own return shipping if you prefer. If you arrange your own return shipping, the €12.99 return shipping fee will not be deducted from your refund.

Returns should be sent to:

Carrer Cartagena 293, 3-1
08025, Barcelona
Spain

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@drvsport.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the item is defective, damaged, incorrect, or otherwise does not conform to the contract, we will cover the applicable return shipping costs and the €12.99 return shipping fee will not apply.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

A €12.99 return shipping fee applies to exchanges, unless the original item is defective, damaged, incorrect, or otherwise does not conform to the contract. The fee will be deducted from the refund amount when using our return shipping label.

European Union 14-day right of withdrawal
If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

The withdrawal period begins on the day you, or a third party designated by you (other than the carrier), receives the goods. If your order contains multiple items delivered separately, the withdrawal period begins when you receive the last item.

You may exercise this right by using our online withdrawal function or by contacting us at info@drvsport.com.

When exercising your statutory right of withdrawal, you may handle the goods to the extent necessary to establish their nature, characteristics, and functioning. You remain responsible for any diminished value resulting from handling beyond what is necessary to establish these characteristics.

Unless the goods are defective, damaged, incorrect, or otherwise do not conform to the contract, you are responsible for the direct cost of returning the goods when exercising your right of withdrawal. If you use our return shipping label, a flat €12.99 return shipping fee will be deducted from your refund. You are free to arrange your own return shipping if you prefer.

To exercise your right of withdrawal through our online withdrawal function, follow the return or cancellation option available through your customer account or order status page.

If you exercise your right of withdrawal, you must send the goods back to us without undue delay and no later than 14 days after communicating your decision to withdraw.

Refunds 
Once we receive the returned goods, or you provide evidence that you have sent them back, we will process your refund in accordance with applicable law.

For EU withdrawals, we will reimburse the payments received from you, including the standard delivery cost charged for the original shipment, subject to applicable legal requirements. If you use our return shipping label, the €12.99 return shipping fee will be deducted from your refund. If you arrange your own return shipping, no €12.99 return shipping fee will be deducted.

We may withhold reimbursement until we have received the goods back or you have supplied evidence that you have sent them back, whichever occurs first.

Refunds will be made to the original payment method unless otherwise agreed with you.

For standard returns made under our additional 30-day return policy, we will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be processed to your original payment method, less the applicable €12.99 return shipping fee when using our return shipping label.

If you have any questions about returns or refunds, please contact us at info@drvsport.com.